“Help Yourself” - The Self Service Revolution
February 1, 2008T4G Business Unit: Saint John Development
Team Members: Mike Alexander, John Ruigrok, Shawn Peterson, Mark Ryan, Janet Forbes, Marta Janes, Steve Morris, Janis Mazerolle, James MacManus, Amie Walton, Karen Colpitts, Reg Sherwood
Description: This presentation explores the expanding arena of self service solutions that service providers are exploring for their customers and outlines the benefits self serve solutions can enable in high contact customer service environments. Building on real world customer implementations, the Saint John Development team showcase strategies for success in the self service space.
